Terms of use

1. Introduction

Welcome to OrbityTrack, a digital productivity and workforce management platform designed to help teams and organizations measure performance, track time, and optimize productivity in real time.

These Terms of Use (“Terms,” “Agreement”) govern your use of the OrbityTrack website, OrbityTrack's agent, client portal, distributor portal, and related services (collectively referred to as the “Platform”).

By creating an account, accessing, or using OrbityTrack in any form, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not access or use the Platform.

These Terms form a legally binding agreement between you (“User,” “Customer,” or “you”) and OrbityTrack (“we,” “us,” or “our”). Please read them carefully before using the Platform.

2. Eligibility

You must be at least 18 years old to register or use OrbityTrack. By creating an account, you affirm that:

• You have the legal capacity and authority to enter into these Terms.



  
  

• You are not barred from using the Platform under applicable laws.



  
  

• All information provided during registration is true, accurate, and complete.



If you represent an organization, you affirm that you have the authority to bind that organization to these Terms. Any violation of eligibility requirements may result in termination of access without prior notice.

3. Account Registration and Security

To access most OrbityTrack features, you must register for an account. You agree to:

• Provide complete and accurate registration details.



  
  

• Maintain the confidentiality of your credentials.

  



• Accept responsibility for all activities under your account.



If you suspect unauthorized access, you must notify OrbityTrack immediately at support@orbitytrack.com. We are not responsible for any loss or damage resulting from failure to safeguard your credentials.

Each user must maintain their own login. Sharing credentials across multiple individuals is strictly prohibited and may lead to suspension or termination.

4. Description of Services

OrbityTrack provides a suite of productivity-enhancing tools, including but not limited to:

• Automatic Time Tracking: Measurement of active work periods.

  
  

• Audio Tracking: Audio activity monitoring solely for analysis. OrbityTrack does not capture, record, transmit, or store the content of any conversations.

  



• Screenshot Captures: Periodic visual snapshots to validate work activity.



  
  

• Idle Detection and Activity Levels: Monitor user activity for more accurate productivity insights.



  
  

• Workforce Monitoring: Evaluate team performance.



  
  

• Reports & Analytics: Access in-depth dashboards for time, performance, and productivity trends.



  
  

• Integrations: Connect with third-party project management, CRM, or communication tools.



We may add, modify, or remove features periodically to improve the Platform’s performance and security. Updates may require software installation or acceptance of new terms.

5. License and Authorized Use

OrbityTrack grants you a limited, non-exclusive, non-transferable, revocable license to use the Platform strictly in accordance with these Terms. You may not:

• Copy, modify, or distribute our software or its code.



  
  

• Rent, sublicense, or resell access to the Platform, except where expressly authorized as an OrbityTrack Reseller.



  
  

• Reverse engineer or attempt to extract source code.



  
  

• Circumvent security mechanisms or data collection settings.



Any unauthorized use may result in immediate termination and potential legal action.

6. Acceptable Use Policy

You agree to use OrbityTrack responsibly and in compliance with all applicable laws. Prohibited activities include, but are not limited to:

• Using the Platform to track individuals without their consent.



  
  

• Uploading or transmitting malware, spyware, or unauthorized code.



  
  

• Exploiting the Platform to engage in fraudulent or illegal conduct.



  
  

• Interfering with the integrity or performance of the Platform.



  
  

• Attempting to gain unauthorized access to other users’ data.



Violations of this policy may result in account suspension or permanent termination at OrbityTrack’s discretion.

7. Subscriptions, Plans, and Payments

a. Subscription Model

OrbityTrack operates on a subscription-based model that gives businesses flexible access to our time tracking and productivity management platform.

By subscribing, you (“the Customer”) agree to pay all applicable fees according to the selected plan, tier, and billing cycle displayed at the time of purchase.

Subscriptions provide continued access to the Platform’s features as long as payments remain current and in good standing.

b. Billing and Renewal

All subscription fees are billed in advance and are automatically renewed at the end of each billing cycle (monthly or annually, as selected).

You authorize OrbityTrack to charge your designated payment method for recurring subscription fees until you cancel the plan.

Customers can manage billing preferences or cancel subscriptions at any time through their account dashboard. Cancellations take effect at the end of the current billing period, and access will remain active until that date.

c. Payment Processing

All payments are securely processed through trusted third-party payment gateways that comply with international data security standards (PCI DSS).

OrbityTrack does not store or retain full credit card or banking details.

You are responsible for ensuring your payment information is accurate and up to date. Failed transactions may lead to suspension of your account until payment is successfully completed.

d. Refund Policy

Subscription payments are non-refundable once the billing cycle has begun.

Exceptions may apply where required by applicable consumer protection laws.

If you cancel a plan before the next renewal date, you will retain full access until the end of your paid term — but no prorated refunds or credits will be issued for unused time.

e. Pricing Adjustments

OrbityTrack reserves the right to update or modify pricing plans at any time.

When price adjustments occur, existing subscribers will receive reasonable prior notice before the change takes effect.

Continued use of the Platform after such updates constitutes acceptance of the new pricing structure.

All subscription fees displayed on the Platform exclude applicable taxes unless otherwise stated.

f. Taxes and Legal Compliance

You are responsible for any sales, value-added, or similar taxes imposed by relevant authorities in your jurisdiction.

OrbityTrack may add such taxes to your invoice when required by law.

It is your responsibility to comply with all applicable tax regulations related to your use of the Platform.

g. Account Suspension for Non-Payment

If a payment is overdue or fails to process successfully, OrbityTrack may temporarily suspend or limit access until the balance is settled.

Repeated or unresolved payment failures may result in permanent account termination and data removal in accordance with our data retention policy.

h. Invoice and Documentation

OrbityTrack issues a digital invoice for every successful subscription payment. Invoices are accessible through your client portal.

Invoices detail the billing period, plan, and total amount due, ensuring transparent and verifiable records for all business subscribers.

j. Termination of Subscription

You may cancel your subscription at any time through your account settings.

Upon cancellation, your account will remain active until the end of the current billing period, after which all access will cease unless renewed.

OrbityTrack reserves the right to terminate accounts for repeated non-payment or breach of these Terms.

8. Free Trials and Promotions

OrbityTrack may offer free trials or promotional access. These offers are time-limited and subject to change.

Upon expiration, continued access requires an active paid plan. Trials may be revoked if misuse or abuse is detected.

9. Intellectual Property Rights

All materials within the Platform—including but not limited to software, user interfaces, databases, designs, logos, and trademarks—are the exclusive property of OrbityTrack or its licensors.

You acknowledge that all intellectual property rights remain vested in OrbityTrack. No ownership rights are transferred to you by using the Platform.

You may not use any OrbityTrack trademarks or branding without express written permission.

10. User Data and Privacy

OrbityTrack collects and processes data only to provide, maintain, and enhance our services.



Types of data processed include:

• Account details (name, email, organization).



  
  

• Work logs, time records, screenshots, and activity metrics.



  
  

• Device and browser information.



We do not sell or disclose your personal data to third parties for marketing. All data handling complies with applicable privacy regulations.

Full details are available in our Privacy Policy, which is incorporated by reference.

11. Data Security and Confidentiality

OrbityTrack employs industry-standard encryption and secure data storage protocols.

While we take all reasonable precautions, no digital platform is immune to risks. Users are encouraged to maintain their own data backups.

Both parties agree to maintain the confidentiality of proprietary or sensitive information obtained during the use of the Platform. This obligation continues even after termination.

12. Data Retention and Deletion

We retain user data for as long as the account remains active. Upon account deletion, data will be securely erased from our servers after a defined retention period, except when required by law for recordkeeping or dispute resolution.

OrbityTrack may anonymize aggregated usage statistics for internal analytics and performance optimization.

13. Third-Party Integrations and Services

OrbityTrack may integrate with external services such as project management tools, CRMs, or communication apps. You acknowledge that:

• These third-party tools operate under their own privacy and terms policies.

  
  

• OrbityTrack is not responsible for data handling by external providers.

  
  

• You authorize necessary data sharing for integration functionality.



If an integration negatively affects Platform stability or user security, OrbityTrack reserves the right to suspend or discontinue it.

14. Service Availability and Maintenance

We aim to provide 99% uptime but cannot guarantee uninterrupted access. Maintenance, upgrades, or unforeseen issues may cause temporary downtime.

We will make reasonable efforts to communicate planned outages. OrbityTrack is not liable for any business loss caused by temporary unavailability.

15. Feedback and Suggestions

OrbityTrack welcomes user feedback, comments, and suggestions aimed at improving our time tracking software, productivity management features, or overall user experience.

By sharing feedback, you acknowledge that:

• Your suggestions are voluntary and provided without expectation of compensation, rewards, or benefits.



  
  

• OrbityTrack may, at its discretion, review and implement feedback to enhance the Platform’s functionality, design, or performance.



  
  

• Providing feedback does not grant you any rights to ownership, royalties, or recognition related to future product developments.



We value all feedback as part of our commitment to continuous improvement but are not obligated to act upon or respond to every submission.

16. Warranties and Disclaimers

OrbityTrack provides its Platform “as is” and “as available.”

We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that:

• The Platform will meet your expectations.



  
  

• The service will be uninterrupted or error-free.



  
  

• Data will not be lost or compromised due to external factors.



You acknowledge that your use of the Platform is at your own risk.

17. Limitation of Liability

To the maximum extent permitted by law:

• OrbityTrack, its affiliates, employees, and licensors are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or data.



  
  

• OrbityTrack’s total liability shall not exceed the amount paid by you in the twelve (12) months prior to the event giving rise to the claim.



  
  

• We are not liable for third-party actions, data breaches beyond our reasonable control, or user misuse of the Platform.



Some jurisdictions may not allow such limitations, in which case our liability is limited to the fullest extent permitted by law.

18. Indemnification

You agree to defend, indemnify, and hold harmless OrbityTrack, its affiliates, employees, and contractors from any claims, damages, or expenses (including attorney’s fees) arising from your:

• Breach of these Terms.

  
  

• Violation of applicable laws.

  
  

• Misuse of the Platform or data.



OrbityTrack reserves the right to assume exclusive defense in such cases.

19. Termination and Suspension

OrbityTrack may suspend or terminate accounts at any time for:

• Breach of these Terms.

  
  

• Fraudulent or harmful activity.



  
  

• Non-payment or billing disputes.



  
  

• Compliance with legal obligations.



Upon termination, your license to use the Platform immediately ceases. Certain sections—such as intellectual property, indemnification, confidentiality, and limitation of liability—survive termination.

20. Compliance and Legal Requirements

Users must ensure compliance with local labor, monitoring, and privacy laws when using tracking features.

OrbityTrack is not responsible for misuse that violates employee rights or regulatory frameworks.

If you deploy OrbityTrack for employee monitoring, you are solely responsible for notifying and obtaining appropriate consent from tracked users as required by law.

21. Export Controls

You agree not to export, re-export, or transfer the Platform or related data in violation of any applicable export laws or regulations of the United States or your jurisdiction.

22. Electronic Communications

By using OrbityTrack, you consent to receive electronic communications regarding service updates, legal notices, and account information.

You may opt out of marketing messages, but transactional and security-related communications will continue as long as your account remains active.

23. Service Modifications

OrbityTrack reserves the right to modify, suspend, or discontinue parts of the Platform, temporarily or permanently, with or without notice.

We are not liable for any impact such modifications may have on your business operations.

24. Force Majeure

OrbityTrack shall not be liable for any delay or failure in performance caused by circumstances beyond reasonable control, including natural disasters, internet outages, cyberattacks, labor strikes, or governmental actions.

25. Dispute Resolution and Governing Law

These Terms are governed by the laws of the United States and the state in which OrbityTrack operates its principal business.

Any disputes shall be resolved through binding arbitration or in courts located within that jurisdiction.
You waive any right to participate in a class action against OrbityTrack.

26. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.

27. Entire Agreement

These Terms, together with our Privacy Policy, represent the entire agreement between you and OrbityTrack and supersede any prior agreements, proposals, or communications, written or oral.

28. Changes to the Terms

OrbityTrack may revise these Terms periodically. Updates will be reflected by the “Last Updated” date.

 Continued use after changes indicates acceptance of the revised Terms. We encourage users to review this page regularly.

29. Contact Information

For any questions, complaints, or requests related to these Terms, contact:

OrbityTrack Legal Department

support@orbitytrack.com

www.orbitytrack.com

30. Acknowledgment

By accessing or using OrbityTrack, you acknowledge that you have read, understood, and agreed to these Terms of Use. You further affirm that your use complies with all applicable local and international laws.